30 Day Return and Exchange Window
You may request a return or exchange within 30 days after your order is delivered. Please contact us within that period with your order number or other proof of purchase and the reason for your request.
Items Eligible for Return or Exchange
We accept eligible items if you change your mind, as well as items that arrive damaged, defective, or different from what you ordered. For example, please contact us if a storage box arrives cracked or if you receive the wrong laundry bag.
For a change-of-mind return or exchange, the item must be unused, clean, and in its original condition, with its original packaging and any labels or accessories included. Items such as hair brushes, combs, body brushes, and washcloths must be unused and unopened for hygiene reasons. Used, soiled, or incomplete items are not eligible for a change-of-mind return. These restrictions do not limit remedies for damaged, defective, or incorrect items or any rights provided by applicable law.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if there is a problem. Include your order number, a description of the issue, and clear photos of the item and packaging when available. We will review the details and provide instructions for a return, replacement, exchange, or refund as appropriate. Please wait for our instructions before sending the item back.
How to Return an Item
- Email info@blueharvestasianmarket.com within 30 days of delivery with your order number, the item, and the reason for the return. Include photos if it is damaged, defective, or incorrect.
- We will review your request and provide return instructions. Please do not send items before receiving our response.
- Pack the approved item securely with its original packaging, labels, and accessories where applicable. Include your order number so we can identify the return.
- Send the return using the instructions provided to: Blue Harvest Asian Market, 220 TX-35, Port Lavaca, TX 77979. Keep your shipping receipt and tracking number until the return is completed.
- Once the item arrives, we will inspect it and email you about the outcome.
How to Request an Exchange
- Email us within 30 days after delivery with your order number, the item you want to exchange, and the replacement you would like. Include photos if there is a problem with the item.
- We will confirm eligibility, replacement availability, any return shipping responsibility, and return instructions.
- After approval, securely pack and send the item to Blue Harvest Asian Market, 220 TX-35, Port Lavaca, TX 77979, following our instructions.
- After we receive and inspect the return, we will arrange the replacement if available. If it is unavailable, we will contact you to discuss a refund or another suitable option.
Return and Exchange Shipping Costs
For a change-of-mind return or exchange, the customer pays the cost of sending the item back. The return shipping cost depends on the carrier, package size, weight, and destination; you may choose a carrier and pay it directly. For a damaged, defective, or incorrect item, we cover reasonable return shipping and will provide instructions before you send it. Replacement shipments within the United States are free.
Refund Processing
After receiving the return, we will inspect it and notify you of the outcome. If approved, we will issue the refund to the original payment method within 5 business days after receiving the item. Once issued, refunds typically take another 5–10 business days to appear; the actual posting time depends on your bank or card issuer. Business days are Monday through Friday, excluding public holidays.
Order Cancellation
If you wish to cancel before your order has shipped, please contact us as soon as possible. We will cancel the unshipped order and issue a full refund to your original payment method without an additional handling fee. Once an order has shipped, cancellation is no longer available; please contact us to follow the returns and refund process above.
Contact Us
Store Name: Blue Harvest Asian Market
Address: 220 TX-35, Port Lavaca, TX 77979
Phone: +13612509063
Email: info@blueharvestasianmarket.com
Opening Hours:
Monday to Saturday: 9:30 AM–8:30 PM
Sunday: Closed
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.